Intra-Company SLAs Are Important
I was reading The Office Newb’s blog post about intra-company SLA’s and I could not agree more. One of the biggest gripes at my last company was that human resources was completely inept. It would take multiple emails and phone calls to just get an address changed. I once had to bring the issue to a company VP just to get some results. It was during these experiences that I was involved in a group that was helping to make the company a better place to work. One of our main ideas was to institute a service level agreement between the employees and the human resources department with measurable metrics to then evaluate their service. This is not a post to complain about human resources as there are plenty of good ones, my current company is wonderful, but more to bring this issue to attention for all internal company departments. Leave comments about how to help others address this issue at their places of work.
